Emergency response

We respond to emergencies across North Wales – rescuing people, saving lives and protecting homes, businesses and communities.

Annually we attend around 3,200 fires, 500 road traffic collisions and 500 other emergency incidents.

Our firefighters respond from 44 fire stations across North Wales. In total we have 53 fire engines. Some stations have two fire engines, while others have specialist vehicles depending on local risk.

Prevention

We work closely with communities to help prevent emergencies. This includes:

• conducting Safe and Well Checks for vulnerable people.
• working with schools and young people.
• participating in community safety campaigns and partnerships.

Protection

We help businesses stay safe and comply with fire safety laws. Our teams:

• carry out fire safety inspections.
• provide advice and guidance.
• work with partners to reduce risk in high-risk buildings.

Control

When you call 999 or 112 and ask for the fire and rescue service, you will speak to our control room staff based at the Joint Communications Centre in St Asaph. They:

• handle emergency calls
• dispatch firefighters and specialist equipment immediately across North Wales as needed.
• provide life-saving advice to callers

This joint facility, shared with North Wales Police, helps improve coordination and response to emergencies.

Our corporate staff

The following teams are essential to ensuring that our firefighters have the ability to respond to emergencies and deliver our community safety initiatives, as well as ensuring the Service operates within budget, and discharges its legal obligations and statutory reporting responsibilities.

• Human Resources and Business Support – Manages recruitment, onboarding and wellbeing; advises on employee relations, discipline, grievances, job evaluation and compliance.
• Corporate Planning, Performance and Transformation – Produces statutory plans, performance reports and oversees business continuity, strategic risk and transformation projects.
• Training and Development – Delivers critical skills training; maintains qualifications, wellbeing, EDI, leadership and professional development.
• Corporate Communications – Ensures messages are understood; protects reputation and promotes Welsh–English language equality.
• Information and Communication Technology – Protects ICT infrastructure and supports effective use of digital tools.
• Finance and Procurement – Handles payroll, supplier payments, stores, purchasing and statutory financial reporting.
• Fleet and Engineering – Designs, maintains and repairs vehicles and equipment; provides 24/7 emergency support.
• Technical Operations – Ensures firefighter safety through operational policies, guidance and standards.

Our governance

North Wales Fire and Rescue Service is overseen by the North Wales Fire and Rescue Authority, made up of elected councillors from across the region.

The Service is led by a Chief Fire Officer and a senior leadership team responsible for delivering operational and corporate services.